DoNotCarry

Terms and Conditions

General

These terms form part of the DoNotCarry Terms and Conditions (the “Agreement”). All capitalized terms not defined herein have the meanings given to them in the Agreement.

Vendor Credentials

Any diversity, industry or other certifications made available to you through DoNotCarry (e.g., a minority-owned business certification) have been provided by third-party sellers and have not been independently verified by DoNotCarry. You should carefully review and validate any certifications and supporting information that you use to make your purchasing decisions. We take no responsibility and assume no liability for any certifications or supporting information provided by third-party sellers. For more information on the Seller Credentials Program, please see the policies and details available on the Seller Credential Program.

Seller Debarment Notification

This feature is designed to give you more information about third-party sellers on DoNotCarry Business. If you enable this notification feature, DoNotCarry Business will identify third-party sellers who have provided us information that matches an entity on the exclusion lists of the Office of Inspector General (OIG) of the U.S. Department of Health & Human Services’ (HHS) and the General Services Administration’s (GSA) System for Awards Management (SAM), and other exclusion lists as included on the Seller Debarment Notification Help Page, which is incorporated into these feature terms. DoNotCarry compares any storefront name or business name provided by the third-party seller with the applicable exclusion lists on a periodic basis. The feature does not provide information about parties related to the third-party sellers, such as owners, employees, affiliates or subsidiaries, and may not include information for certain sellers. Further information about these and other important limitations is available on the Seller Debarment Notification Program. This feature is not intended to be a replacement for your own policies and procedures related to the verification of third-party suppliers.

DoNotCarry Tax Exemption Program

If your organization participates in the DoNotCarry Tax Exemption Program, your participation in the program is subject to the DoNotCarry Tax Exemption Program Terms & Conditions. If your Business Account has a tax exemption certificate associated with it, you acknowledge that any tax exempt purchase made from User Accounts must be paid for with the organization’s funds. Please refer to the DoNotCarry Tax Exemption Program Policy for additional detail.

Business Prime

If your Business Account purchases Business Prime, your use of Business Prime will be subject to the Business Prime Terms & Conditions.

Recurring Delivery

If your organization chooses to use Recurring Delivery, your use of the feature will be subject to the Recurring Delivery for Business Terms & Conditions.

Professional Use Selection

To purchase certain professional use products, you must comply with additional policies applicable to those products (“Professional Use Policies”), have all necessary licenses, certifications and other credentials required by the Professional Use Policies (“Credentials”) and by applicable federal, state and local law, and provide evidence of your Credentials as required by DoNotCarry. The Professional Use Policies apply to the products described in the Healthcare Purchasing & Disclosure Policy and the Professional Beauty Policy.

For any Credentials or related information you provide, you represent and warrant that you are the authorized Credential holder or have their authority to provide such Credentials and further that all purchases made using the Credentials are with the authority of the Credential holder.

BETA Services Roadmap Discussions

DoNotCarry may make available to you or discuss with you products and services that are not yet generally available, including products and services labeled “beta”, “preview”, “pre-release” or “experimental” (each, a “Beta Service”). DoNotCarry does not guarantee that any Beta Service will ever be launched, or if launched, be made generally available. DoNotCarry does not guarantee that any participant in a Beta Service will have access to the generally available version after expiration of the beta period, or that any generally available version will contain the same or similar functionality as the version made available by DoNotCarry during the term of the Beta Service. You must comply with all policies and restrictions related to any Beta Service as posted on the DoNotCarry Business site or otherwise made available to you. The Beta Service, and any materials or other information about or involving (including the existence of or potential launch dates for) any Beta Service are considered DoNotCarry Confidential Information and subject to your confidentiality obligations in the Agreement.

Multiple Legal Entities

Although your Business Account was originally registered for one legal entity, you may choose to permit your Affiliates to use your Business Account. Affiliates are legal entities that directly or indirectly control, are controlled by or are under common control with your business. By accessing your Business Account, each Affiliate agrees to the terms in the Agreement and agrees to be responsible for any actions taken using your Business Account (including services accessed and products purchased) and all associated User Accounts. If, at any time, an Affiliate no longer meets the definition of Affiliate, that Affiliate will promptly provide written notice to us and you will remove that Affiliate from your Business Account. The business that originally registered for your Business Account will also remain responsible for any actions taken by Affiliates. You agree that certain administrators of the Business Account will have access, visibility and control over the entire Business Account (including any activity of Affiliates). If you are working with DoNotCarry to formally set up your Business Account as a multiple legal entity account, you authorize DoNotCarry to access your Business Account and update your, and your Affiliates' account settings and registration details, as required.

Spot Buys

We may assist you with one-time bulk purchases of products outside the normal processes of our website (“Spot Buys”). Spot Buys are subject to the same terms that apply when you place an order directly on our website, except as described below. To the extent that any provisions in these Spot Buy Terms conflict with the DoNotCarry Business Accounts Terms and Conditions, these Spot Buy terms will apply.

Cancellation

You may not cancel a Spot Buy after you have placed the order.

Returns and Refunds

DoNotCarry Returns Policies apply to Spot Buys, except that only those items in a Spot Buy that arrived damaged, defective or in nonconformance with the product description are eligible for return or refund.

Spot Buys from Third-party Sellers

Some Spot Buys are offered by third-party sellers, who are independent businesses selling in the DoNotCarry business. If you have a problem with a Spot Buy not covered by Returns and Refunds above, such as a late shipment, you should contact the third-party seller. If you are unable to resolve the problem, you may contact your Customer Advisor or Customer Service to assist you in resolving any concerns with the seller, but please note that DoNotCarry is not a party to the sale and may not be able to fully resolve any disputes between you and the seller. In addition, DoNotCarry Guarantee does not apply to Spot Buys.

DoNotCarry Business System for Award Management Representations and Certifications

The DoNotCarry Business profile in the System for Award Management (SAM) includes representations and certifications that DoNotCarry Business makes in its capacity as the operator of the DoNotCarry Business store. The DoNotCarry Business store provides access to purchase goods, software, and services from a variety of parties, including DoNotCarry and third parties. These representations and certifications do not apply to the offer and sale of those goods, software, and services.

Introduction

These Terms & Conditions govern the use of our courier services for the pick- up and drop-off of items as specified by the customer. By using our services, you agree to these terms. Please read them carefully

Services Offered

We offer three types of courier services:

  1. Personal or Business Documents Service
    • This service is designed to transport personal or business items that do not require proof of purchase, such as forgotten laptops, documents, etc.
    • The items should be ready for pick-up at the specified time, and the driver will ensure timely delivery.
  2. Store Pick-Up and Drop-Off Service
    • This service involves the transportation of orders from any business or store, such as items from Home Depot to a construction site, laundry to laundromats, coats from dry cleaners, or food from restaurants.
    • Items requiring proof of purchase must have the necessary documentation attached.
    • The driver will pick up the items at the specified time and ensure delivery as soon as possible.
  3. Postal Drop-Off Service
    • This service is for transporting packages to a postal/shipping center.
    • All packages must include their shipping label, which should be securely taped to the package.

Customer Responsibilities

Customers must ensure that the items are ready for pick-up at the specified time.

For non-fragile items, customers must ensure that the package is sealed and that the shipping label is securely taped.

Customers must provide accurate and complete information about the pick-up and drop- off locations.

Fragile Items

If the item to be delivered is fragile, the driver will take a photo of the item at the time of pick-up to document its condition.

Customers must inform the company in advance if an item is fragile.

Real Time Tracking

Customers can track their delivery in real-time through the customer app map from the moment the driver picks up the item until it is delivered.

Limitations of Liability

The company is not liable for any damage to items that are not declared as fragile.

The company is not responsible for any delays caused by circumstances beyond its control, such as traffic conditions or weather.

The company is not responsible for the loss of any item if the customer has provided incorrect or incomplete information.

Payment Terms

Payment for services must be made at the time of booking.

The company reserves the right to refuse service if the package received is not the one described by the customer when they booked the service.

Cancellations and Refunds

Cancellations must be made at least 24 hours before the scheduled pick-up time to be eligible for a refund.

No refunds will be provided for cancellations made within 24 hours of the scheduled pick-up time.

Modifications to Terms

The company reserves the right to modify these Terms & Conditions at any time. Any changes will be communicated to customers via the customer app or website.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the state in which the company operates.

By using our courier services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Contacting DoNotCarry Support

For any assistance customers may contact:

Email: customerservice@donotcarry.com

Phone: +1 702-381-2144